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How Does ChatFox Customization Work?

How Does ChatFox Customization Work?

June 5, 2020

Engagement is a key focus for most HR and team leaders. Making sure that your team is building professional relationships and contributing to the team’s success is important for team to succeed. If you are a company leader or founder you want your teams to do more than succeed, you want them to excel. That is why we have built customization into our chats. Building an extraordinary company culture is one of the hardest thing that any business leader can do, for many reasons. First, it is difficult to implement. Second, it is near impossible to track. Third, you need to do everything in you and your team’s power to maintain that culture!

“Determine what behaviors and beliefs you value as a company, and have everyone live true to them. These behaviors and beliefs should be so essential to your core, that you don’t even think of it as culture.

– Brittany Forsyth, VP of Human Relations, Shopify

Setting up custom questions, values, behaviors, and norms are easy with ChatFox. You can simply add or remove any question from our Icebreakers to focus on key questions that are important to your team’s culture. Or you can add values, behaviors, and norms that team members reinforce by recommending them in Shout Outs.

Step 1: Upgrade

Custom Icebreakers & Shout Outs are enterprise features. If you do not have them activated in your account you can upgrade on the ChatFox Slack Homepage or email contact@chatfox.app to set up a trial.

Step 2: Enable Customization

Custom Icebreaker Questions and Shout Outs are not automatically turned on. So you will need to click on setting to activate them. You will need to turn each customized chat on individually:

Enable Custom Questions
Enable Custom Skills

Step 3: Customize

After enabling custom Icebreakers and Shouts Outs head back to the ChatFox Slack Homepage and you will see an option to customize:

Click on which chat you want to manage

You can remove standard questions by clicking the Select an Icebreaker dropdown. Or you can add your own question to put into the rotation. The rotation is random so your questions will be randomly selected during the weekly Icebreaker.

Although you can customize “skills” in Shout Outs our customers add skills as well as company values, goals, behaviors and norms. Use Shout Out custom skills to reinforce what ever you would like your team to focus on by encouraging recommendations:

Once you have set up custom Icebreakers and Shout Outs to your liking our automated chats will continue to reinforce the questions, skills, goals, values, behaviors and norms that you have built into ChatFox.

About ChatFox

ChatFox is a Slack chatbot that builds remote team culture. Remote teams that only engage through projects, tasks, and deadlines do not foster a culture around shared values and goals. Build a strong remote team culture, improve remote team productivity, and eliminate team member isolation. Use ChatFox Icebreakers to build rapport with team members, use ChatFox Coffee Chats to have meaningful conversations with people across your organization, or use ChatFox Shout Outs to recommend a colleague and endorse their skills. Unlike other remote team solutions, ChatFox looks at remote team culture from a strategic perspective and has created engaging chats for your team that provide management with insights into remote team engagement, skills, contributions, and mobility.



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